Ordering From edZOOcation
What is the species this month? When are new species announced?
Each month, we introduce a new species for our edZOOcation subscription boxes, which are only available via a subscription order that month. 10% of each box's profits are donated to a related wildlife conservation organization. Current edZOOcation su
What is the difference between the box types? What box should I order?
We have three age brackets for our subscription boxes. The most significant difference between the three boxes is the complexity of the learning material concepts, crafts, and activities. If you're unsure which box would be the best fit for your chil
Purchasing a subscription using ClassWallet or ESA Funds
To get started, head over to your ClassWallet Marketplace, search for edZOOcation, and click Shop. From there, you can select your desired box and subscription frequency. Once selected, you’ll be redirected back to ClassWallet to complete the checkou
Can I add items to my subscription box?
You can add individual items to your subscription order via the add-on section of the subscription portal (if you're an existing subscriber) or prior to checkout if you're purchasing a new subscription. You can also add a stuffed animal subscription
Can I order multiple subscriptions?
Yes, you can! Multiple subscriptions to the same delivery address can be included in a single order. If all subscriptions go to the same address, you can add each to your cart. You must place separate orders on our website to send subscriptions to mu
Can I include a gift note with my purchase?
You can include a personalized message when purchasing a gift subscription, but not with standard gift box orders at this time. Gift subscriptions are digital gifts — the recipient receives the gift via email along with your message. From there, they
How to purchase a Gift Subscription?
We now offer digital gift subscriptions, which function similarly to a gift card while still delivering wildlife learning to their doorstep! 🐾💛. A gift subscription lets you purchase boxes for someone else without needing shipping details at checko
How to Redeem a Gift Subscription
If you received a Gift Subscription to edZOOcation® — lucky you! 🐾 You’re just a few clicks away from starting your wildlife adventure. Open the email titled "You received an edZOOcation Gift from {Sender}🐾". Click the Redeem My Gift button. You’ll
I have an issue with my order. How can I get help?
We're sorry to hear you are having an issue with your order, and we would be happy to help! All of our edZOOcation subscription boxes come with a 100% satisfaction guarantee - to reach our customer support team:. We'll need to know the order number (
Why is my discount code not working?
At this time, we no longer use discount codes at checkout. Instead, all of our promotions and discounts are automatically applied to eligible products or shared directly through our newsletter/SMS list. 🎉Here’s how you can access savings: Automatic
Where can I find my past orders?
You can view your detailed order history by signing into your account.
What is your order cancelation policy?
Most orders can be canceled within 48 hours of being processed. To cancel an order, please contact customer support with the order number and the reason for the cancelation request. If a refund is due, it will be applied to the payment method used at
Why is my order confirmation image different from the box I received?
The main product images on our site are updated on the 1st of every month to reflect the new animal of the month, and that image is tied to our order confirmations. If multiple subscription orders are processed in the same month, they will all be for
What Payment Methods Does edZOOcation® Accept?
We offer several secure and convenient payment options at checkout so you can choose the method that works best for you. Below is a full list of payment methods currently accepted on our website:. We accept all major card brands, including:. Visa. Ma