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edZOOcation Help Center logo

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Ordering From edZOOcation

What is the species this month? When are new species announced?

Each month we introduce a new species for our edZOOcation subscription boxes, which are only available via a subscription order that month. 50% of each box's profits are donated to a related wildlife conservation organization. Current edZOOcation sub

What is the difference between the box types? What box should I order?

We have three age brackets for our subscription boxes. The most significant difference between the three boxes is the complexity of the learning material concepts, crafts, and activities. If you're unsure which box would be the best fit for your chil

Can I add items to my subscription box?

You can add individual items to your subscription order via the add-on section of the subscription portal or from the 'view add-ons button' on the cart screen. You can also add a stuffed animal subscription to receive multiple stuffed animals in a si

Can I order multiple subscriptions?

Yes, you can! Multiple subscriptions to the same delivery address can be included in a single order. You must place separate orders on our website to send subscriptions to multiple addresses. If you already have an active subscription with us, you ca

Can I include a gift note with my purchase?

We do not have the option to add a gift note upon checkout at this time (we are actively working to add this feature in the near future, so stay tuned!). If you would like to include a gift note with your order, please contact us via chat or at suppo

Can I purchase a gift card?

edZOOcation gift cards are available in denominations of $10 and can be purchased here.

How do I redeem a gift card?

After purchasing a gift card, you will receive an email with a promotional code for the card's value.  To redeem, use the gift card's promotional code at checkout. If you have a gift card balance you would like to have applied to your subscription ac

I have an issue with my order. How can I get help?

We're sorry to hear you are having an issue with your order, and we would be happy to help! All of our edZOOcation subscription boxes come with a 100% satisfaction guarantee - to reach our customer support team:. We'll need to know the order number (

Why is my discount code not working?

There are a few reasons why your discount code may not be applied at checkout:. Ensure you enter the code on the cart page and not from the checkout page. Some promo codes will only work from the cart screen. https://edzoocation.com/cart. For returns

What if my promo/discount code is expired?

Promo codes/discount codes are not valid after the expiration date. Our Customer Service team cannot apply historical promo codes for replacement orders or exchanges.

Can I re-use a discount code if I return an item?

Discount codes are valid for one-time use per order. Our Customer Service team cannot apply historical promo codes for replacement orders or exchanges.

Where can I find my past orders?

You can view your detailed order history by signing into your account. You can also view a simplified subscription order history via the subscription portal.

What is your order cancelation policy?

Most orders can be canceled within 48 hours of being processed. To cancel an order, please contact customer support with the order number and the reason for the cancelation request. If a refund is due, it will be applied to the payment method used at

Why is my order confirmation image different from the box I received?

The main product images on our site are updated on the 1st of every month to reflect the new animal of the month, and that image is tied to our order confirmations. If multiple subscription orders are processed in the same month, they will all be for