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Most customer service inquiries will be responded to within 24 hours. Our customer service hours are M-F, 8:30 am to 5:00 pm PST.

Our customer service hours are M-F, 8:30 am to 5:00 pm PST - please leave a detailed message with a callback number for a faster response if calling outside business hours.

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edZOOcation Help Center

We&apos;re sorry to hear you are having an issue with your order, and we would be happy to help! All of our edZOOcation subscription boxes come with a 100% satisfaction guarantee - to reach our customer support team:&#xA0;<ul><li style="font-family: Inter;">You can send an email to <a href="mailto:support@edzoocation.com">support@edzoocation.com</a></li><li style="font-family: Inter;">Reach out via chat on the bottom right of our website</li><li style="font-family: Inter;">Reach out via phone or text message to 424-218-6132</li></ul>We&apos;ll need to know the order number (or the email associated with the account) and the order issue. If your order was damaged in transit, include pictures of the damage (to both the product and packaging) for an expedited resolution.<span id="isPasted" style="color: rgb(65, 65, 65); font-family: Inter; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Most customer service requests will be responded to within 24 hours - customer service requests placed over the weekend will be responded to the next business day. Our customer service hours are M-F, 9 am to 4 pm PST.

We're sorry to hear you are having an issue with your order, and we would be happy to help! All of our edZOOcation subscription boxes come with a 100% satisfaction guarantee - to reach our customer support team:. We'll need to know the order number (

I have an issue with my order. How can I get help?

Ordering From edZOOcation

What is the species this month? When are new species announced?

What is the difference between the box types? What box should I order?

Can I add items to my subscription box?

Can I order multiple subscriptions?

Can I include a gift note with my purchase?

Can I purchase a gift card?

How do I redeem a gift card?

Why is my discount code not working?

What if my promo/discount code is expired?

Can I re-use a discount code if I return an item?

Where can I find my past orders?

What is your order cancelation policy?

Why is my order confirmation image different from the box I received?

Do I need to create an account? How do I create an account?

Why does it say I don’t have an account with you if I have placed an order/have a subscription?

Can I ship an item to a different address if it's a gift?

Can I edit my billing information?

Can I edit my shipping address?

What are your terms of service?

What is your privacy policy?

Manage My edZOOcation Account

How Can I Access My Subscriptions?

How do I add an item to my upcoming subscription order?

I don't want my prepaid subscription to renew - how can I stop the automatic renewal?

How Can I Pause My Subscription?

How Can I Cancel My Subscription?

How can I modify my subscription shipping address?

Manage My edZOOcation Subscription

What conservation groups do you donate to?

What is included in my subscription box?

Can I pick a specific animal for my subscription box?

Can I order a subscription box from a past month?

What is a add-on?

How should I wash my plush?

How can I get answers to my questions about specific products?

Do you offer wholesale/bulk orders?

edZOOcation Wildlife Tree Reader Books Digital Downloads

Product Questions

When will I receive my order?

When will my order ship / How long is processing time?

Can I get my order faster?

Do you ship internationally?

How do I track my order?

How much does shipping cost?

Where do you ship from?

Why hasn't my tracking information been updated?

Shipping & Delivery

How do I return an item?

What is your return policy?

What items are eligible for return?

When will I get my refund?

Where can I find a return label?

Return Policy

I have an issue with my order. How can I get help?Updated 7 months ago