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Most customer service inquiries will be responded to within 24 hours. Our customer service hours are M-F, 8:30 am to 5:00 pm PST.

Our customer service hours are M-F, 8:30 am to 5:00 pm PST - please leave a detailed message with a callback number for a faster response if calling outside business hours.

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Explore our Help Center for quick answers on your wildlife-themed children's subscription box. From tracking your box, understanding age-specific contents, to engaging with our conservation efforts, find all the support you need to enhance your little explorer's learning adventure.

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Your subscription box is packed with care and our processing time before the order ships is typically 5-7 days, excluding weekends. During times of high order volume such as the begining of the month or the holiday season processing time may be 7-10 business days. You will receive a system generated email automatically once your order ships.

 

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