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Most customer service inquiries will be responded to within 24 hours. Our customer service hours are M-F, 8:30 am to 5:00 pm PST.

Our customer service hours are M-F, 8:30 am to 5:00 pm PST - please leave a detailed message with a callback number for a faster response if calling outside business hours.

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edZOOcation Help Center

Explore our Help Center for quick answers on your wildlife-themed children's subscription box. From tracking your box, understanding age-specific contents, to engaging with our conservation efforts, find all the support you need to enhance your little explorer's learning adventure.

Get help with your edZOOcation subscription

Your subscription box is packed with care, and our processing time before the order ships is typically 5-7 days, excluding weekends. During times of high order volume, such as the beginning of the month or the holiday season, processing time may be 7-10 business days. You will receive a system-generated email automatically once your order ships.

 

General Questions

🗓️ I need help managing my subscription

Where can I manage my subscriptions?

Can I order a past species box?

Why is my discount code not working?

Which Box should I order / what's in the box?