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Most customer service inquiries will be responded to within 24 hours. Our customer service hours are M-F, 8:30 am to 5:00 pm PST.

Our customer service hours are M-F, 8:30 am to 5:00 pm PST - please leave a detailed message with a callback number for a faster response if calling outside business hours.

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Discount codes are valid for one-time use per order. Our Customer Service team cannot apply historical promo codes for replacement orders or exchanges.

Can I re-use a discount code if I return an item?

Ordering From edZOOcation

What is the species this month? When are new species announced?

What is the difference between the box types? What box should I order?

Can I add items to my subscription box?

Can I order multiple subscriptions?

Can I include a gift note with my purchase?

Can I purchase a gift card?

I have an issue with my order. How can I get help?

Why is my discount code not working?

What if my promo/discount code is expired?

Where can I find my past orders?

What is your order cancelation policy?

Why is my order confirmation image different from the box I received?

Do I need to create an account? How do I create an account?

Why does it say I don’t have an account with you if I have placed an order/have a subscription?

Can I ship an item to a different address if it's a gift?

Can I edit my billing information?

Can I edit my shipping address?

What are your terms of service?

What is your privacy policy?

Manage My edZOOcation Account

How Can I Access My Subscriptions?

How do I add an item to my upcoming subscription order?

I don't want my prepaid subscription to renew - how can I stop the automatic renewal?

How Can I Pause My Subscription?

How Can I Cancel My Subscription?

How can I modify my subscription shipping address?

How can I change/update my subscription's age group?

Manage My edZOOcation Subscription

What conservation groups do you donate to?

What is included in my subscription box?

Can I pick a specific animal for my subscription box?

Can I order a subscription box from a past month?

What is a add-on?

How should I wash my plush?

How can I get answers to my questions about specific products?

Do you offer wholesale/bulk orders?

edZOOcation Wildlife Tree Reader Books Digital Downloads

Who is Willow the AI Wildlife Guide?

How do I install the patch?

What are the past animals this 2025?

Product Questions

When will I receive my order?

When will my order ship / How long is processing time?

Can I get my order faster?

Do you ship internationally?

How do I track my order?

How much does shipping cost?

Where do you ship from?

Why hasn't my tracking information been updated?

Shipping & Delivery

How do I return an item?

What is your return policy?

What items are eligible for return?

When will I get my refund?

Where can I find a return label?

Return Policy

What is AI feedback, and why do you collect it?

Why do we collect AI feedback?

Is my AI feedback kept private?

What happens to my feedback?

AI Feedback Response

How can I provide feedback?

Can I re-use a discount code if I return an item?Updated a year ago