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Most customer service inquiries will be responded to within 24 hours. Our customer service hours are M-F, 8:30 am to 5:00 pm PST.

Our customer service hours are M-F, 8:30 am to 5:00 pm PST - please leave a detailed message with a callback number for a faster response if calling outside business hours.

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Discount codes are valid for one-time use per order. Our Customer Service team cannot apply historical promo codes for replacement orders or exchanges.

Can I re-use a discount code if I return an item?

Ordering From edZOOcation

What is the species this month? When are new species announced?

What is the difference between the box types? What box should I order?

Can I add items to my subscription box?

Can I order multiple subscriptions?

Can I include a gift note with my purchase?

Can I purchase a gift card?

How do I redeem a gift card?

I have an issue with my order. How can I get help?

Why is my discount code not working?

What if my promo/discount code is expired?

Where can I find my past orders?

What is your order cancelation policy?

Why is my order confirmation image different from the box I received?

Do I need to create an account? How do I create an account?

Why does it say I don’t have an account with you if I have placed an order/have a subscription?

Can I ship an item to a different address if it's a gift?

Can I edit my billing information?

Can I edit my shipping address?

What are your terms of service?

What is your privacy policy?

Manage My edZOOcation Account

How Can I Access My Subscriptions?

How do I add an item to my upcoming subscription order?

I don't want my prepaid subscription to renew - how can I stop the automatic renewal?

How Can I Pause My Subscription?

How Can I Cancel My Subscription?

How can I modify my subscription shipping address?

Manage My edZOOcation Subscription

What conservation groups do you donate to?

What is included in my subscription box?

Can I pick a specific animal for my subscription box?

Can I order a subscription box from a past month?

What is a add-on?

How should I wash my plush?

How can I get answers to my questions about specific products?

Do you offer wholesale/bulk orders?

edZOOcation Wildlife Tree Reader Books Digital Downloads

Product Questions

When will I receive my order?

When will my order ship / How long is processing time?

Can I get my order faster?

Do you ship internationally?

How do I track my order?

How much does shipping cost?

Where do you ship from?

Why hasn't my tracking information been updated?

Shipping & Delivery

How do I return an item?

What is your return policy?

What items are eligible for return?

When will I get my refund?

Where can I find a return label?

Return Policy

Can I re-use a discount code if I return an item?Updated 7 months ago