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Most customer service inquiries will be responded to within 24 hours. Our customer service hours are M-F, 9:00 am to 4:00 pm.

Our customer service hours are M-F, 9:00 am to 4:00 pm PST - please leave a detailed message with a callback number for a faster response if calling outside business hours.

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edZOOcation Help Center

Explore our Help Center for quick answers on your wildlife-themed children's subscription box. From tracking your box, understanding age-specific contents, to engaging with our conservation efforts, find all the support you need to enhance your little explorer's learning adventure.

Get help with your edZOOcation subscription

You do not need an account to manage your subscriptions. Click the link below and enter the email address or cell phone number associated with your subscription. 

https://edzoocation.com/tools/recurring/get-subscription-access 


If your email or phone number is not recognized please reach out to our customer support team by clicking "No, I need more help" below.

Where can I manage my subscriptions?

Your subscription box is packed with care, and most orders will ship within 5-7 business days after being processed. During high order volume, such as the beginning of the month or holiday sales, shipping times may be 7-10 business days. You can find our shipping policy here: https://edzoocation.com/policies/shipping-policy. 

If you need more information, please email our customer support team or click No, I Need More Help below.

When will I receive my order?

Not exactly - Each month we introduce a new subscription box featuring a rare or endangered species which is only available for a limited time via a subscription that month. 50% of each months subscription box profits are donated to a related wildlife charity or conservation group. The animal of the month is announced on the first of the month via email, SMS and social media.

Can I pick the species in my subscription box?

Past subscription boxes are available to active subscribers via the add-on section of the subscription portal and a limited quantity are available to non-subscribers via Facebook. 

For a more detailed "how to" for current subscribers check out https://help.edzoocation.com/en-US/how-do-i-add-an-item-to-my-upcoming-subscription-order-325428

Can I order a past species box?

There are a few reasons why your discount code may not be applied at checkout:

Try to use the code from the cart screen instead of the checkout screen https://edzoocation.com/cart
 

Multiple discount codes can't be combined.
edZOOcation Rewards discount codes may take up to 72 hours to be fully activated - please reach out to customer support if you are having issues with a rewards discount code.
Your discount code may have expired.
Some Discount codes can't be applied to edZOOcation subscriptions.
Discount codes can't be applied to gift cards.
To have a discount code apply with free shipping, your purchase must be $40 or more after the discount has been applied and before taxes.
Free standard shipping (for orders of $40 or more) is for USPS Economy Shipping ONLY. Free shipping does not qualify for any other shipping methods or international orders.

Why is my discount code not working?

Your subscription box is packed with care and our processing time before the order ships is typically 5-7 days, excluding weekends. During times of high order volume such as the begining of the month or the holiday season processing time may be 7-10 business days. You will receive a system generated email automatically once your order ships.

 

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