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<p><span style="font-family: Verdana,Geneva,sans-serif;">All edZOOcation subscriptions automatically renew for convenience, peace of mind, and uninterrupted service. However, customer support can disable the automatic renewal of your subscription after your initial order has been placed by request.</span></p><ul><li style="font-family: Verdana, Geneva, sans-serif;">The automatic renewal can be turned off for our prepaid subscriptions - please contact customer support with your order number and email address to have the automatic renewal turned off.&#xA0;</li><li style="font-family: Verdana, Geneva, sans-serif;">The auto-renewal monthly subscription cannot be turned off. However you can pause your subscription, skip an unwanted box, reschedule your next order and/or cancel upcoming shipments anytime via our <a class="fr-green fr-strong" href="https://edzoocation.com/tools/recurring/get-subscription-access" rel="noopener noreferrer" target="_blank">subscription portal</a>.&#xA0;</li></ul>

All edZOOcation subscriptions automatically renew for convenience, peace of mind, and uninterrupted service. However, customer support can disable the automatic renewal of your subscription after your initial order has been placed by request.

I don't want my prepaid subscription to renew - how can I stop the automatic renewal?

Manage My edZOOcation Subscription

What is the species this month? When are new species announced?

What is the difference between the box types? What box should I order?

Can I add items to my subscription box?

Can I order multiple subscriptions?

Can I include a gift note with my purchase?

Can I purchase a gift card?

How do I redeem a gift card?

I have an issue with my order. How can I get help?

Why is my discount code not working?

What if my promo/discount code is expired?

Can I re-use a discount code if I return an item?

Where can I find my past orders?

What is your order cancelation policy?

Why is my order confirmation image different from the box I received?

Ordering From edZOOcation

Do I need to create an account? How do I create an account?

Why does it say I don’t have an account with you if I have placed an order/have a subscription?

Can I ship an item to a different address if it's a gift?

Can I edit my billing information?

Can I edit my shipping address?

What are your terms of service?

What is your privacy policy?

Manage My edZOOcation Account

How Can I Access My Subscriptions?

How do I add an item to my upcoming subscription order?

How Can I Pause My Subscription?

How Can I Cancel My Subscription?

How can I modify my subscription shipping address?

What conservation groups do you donate to?

What is included in my subscription box?

Can I pick a specific animal for my subscription box?

Can I order a subscription box from a past month?

What is a add-on?

How should I wash my plush?

How can I get answers to my questions about specific products?

Do you offer wholesale/bulk orders?

edZOOcation Wildlife Tree Reader Books Digital Downloads

Product Questions

When will I receive my order?

When will my order ship / How long is processing time?

Can I get my order faster?

Do you ship internationally?

How do I track my order?

How much does shipping cost?

Where do you ship from?

Why hasn't my tracking information been updated?

Shipping & Delivery

How do I return an item?

What is your return policy?

What items are eligible for return?

When will I get my refund?

Where can I find a return label?

Return Policy

I don't want my prepaid subscription to renew - how can I stop the automatic renewal?Updated 7 months ago